STANDARD 1. Service Access
This is about: Services being there for the people who need them.
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Getting the help YOU need
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STANDARD 2. Individual Needs
This is about: When you get a service, the staff giving you help to do the things you want and to reach your goals.
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Getting the help YOU need
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STANDARD 3. Decision Making and Choice
This is about: Staff and managers listening to what you say about the things you want and the way the service is run.
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Having a say
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STANDARD 4. Privacy, Dignity and Confidentiality
This is about: The service keeping information about you private and treating you with respect.
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Getting the help YOU need
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STANDARD 5. Participation and Integration
This is about: The service helping you to get out into your local community and do the same sorts of things as other people.
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Getting out in the community
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STANDARD 6. Valued Status
This is about: Services treating you as an adult and giving you help to do the sorts of things that other people do.
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Being treated as an adult
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STANDARD 7. Complaints and Disputes
This is about: Staff and managers listening to you and trying to sort out any problems you are having with the service or staff.
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Making it right
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STANDARD 8. Service Management
This is about: The service running well and spending as much money and time as possible on helping people.
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Running the service well
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STANDARD 9. Employment Conditions
This about: You getting the same sorts of things from working (pay, holidays, sick days) as other people who are working.
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Having rights at work
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STANDARD 10. Service Recipient Training and Support
This is about: The service giving you the training and support you need to get and keep the sort of work you want.
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Help to keep a job
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STANDARD 11. Staff Recruitment, Employment and Training
This is about: The service employing the right staff to help you and making sure those staff get the training and support they need from the Manager to do their job well.
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Training for staff
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STANDARD 12. Protection of Human Rights and Freedom from Abuse
This is about: The service making sure you get your rights and are safe from any dangers.
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Human Rights
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